جامعة ولاية واشنطن – بولمن  (2008)
-دكتوراه في العلوم الإدارية
-تخصص تسويق
-تخصص مساند في علم النفس الاجتماعي

جامعة ميسوري – كولومبيا (2004)
-ماجستير في العلوم الإدارية
-تخصص تسويق
-تخصص مساند في الإحصاء

جامعة ميسوري – كولومبيا (2000)
-بكالوريوس في الهندسة الميكانيكية
-تخصص مساند في الرياضيات

سلوك المستهلك
خدمة العملاء
تسويق الإستراتيجي
اتصالات التسويقية المتكاملة
إدارة وتسويق البيع بالتجزئة
بحوث التسويق

Scopus Citations 276, h-index 6
ORCID: 0000-0002-8853-3826
•    Alzaid, M. N. and A. J. Sultan (2023), “The effect of service recovery experience on patients’ switching intentions and word of mouth in private hospitals in Kuwait: The mediation effect of patient commitment”, Journal of the Gulf and Arabian Peninsula Studies, Vol. 49, No. 190, 369-403.
•    Sultan, A. J. (2023), “User engagement and self-disclosure on social media: The mediating effects of addiction and fear of missing out,” Journal of Economic and Administrative Sciences, 39(2), 382-399.
•    Sultan, A. J. and A. M. Alfulaij (2022), “The impact of health and safety precautions on trust and commitment of parent and non-parent shoppers during the COVID-19 pandemic: Evidence from cooperative societies in Kuwait”, Journal of the Gulf and Arabian Peninsula Studies, 48(185), 1-39.
•    Sultan, A. J. (2022), “Aligning employees’ work engagement and behavioral performance with internal branding: The missing link of employees’ perceived brand authenticity,” Journal of Financial Services Marketing, 27(3), 52-64 (5.6 CiteScore)
•    Sultan, A. J. (2021), “Fear of missing out and self-disclosure on social media: The paradox of tie strength and social media addiction among young users,” Young Consumers, 22(4), 555-577 (5.9 CiteScore)
•    Sultan, A. J. (2021), “Usage behaviors on Snapchat, Instagram, and WhatsApp: Between-group analyses,” International Journal of E-Services and Mobile Applications, 13(1), 45-59 (2.9 CiteScore)
•    Sultan, A. J. (2020), “Employees’ service responsiveness and customer trust as determinants of relational switching costs for retail bank customers in Kuwait,” Arab Journal of Administrative Sciences, 27(2), 336-366.
•    Sultan, A. J. (2020), “Contemporary product packaging is good, but beware of its negative effects: evidence from a nostalgic brand,” Arab Journal of Administrative Sciences, 27(1), 119-148.
•    Sultan, A. J. (2019), “Identifying brand touchpoints to increase switching costs in the banking industry,” International Journal of Bank Marketing, 38(3), 718-736 (10.7 CiteScore, 6.3 Clarivate Analytics)
•    Sultan, A. J. (2018), “Orchestrating brand touchpoints: The effects of staged customer experience on relational outcomes,” Journal of Services Marketing, 32(6), 777-788 (7.8 CiteScore, 6.2 Clarivate Analytics)
•    Sultan, A. J. (2017), “Development and validation of a multidimensional scale for nostalgia proneness in Kuwait,” Arab Journal of Administrative Sciences, 24(1), 107-124.
•    Sultan, A. J. (2014), "The role of discretionary corporate social responsibility (CSR) on employees’ philanthropy: Evidence from Kuwait," Arab Journal of Administrative Sciences, 21(1), 43-68.
•    Muehling, D., D. Sprott, A. Sultan (2014), “Exploring the boundaries of nostalgic advertising effects: A consideration of childhood brand exposure and attachment on consumers’ response to nostalgia-themed advertisements,” Journal of Advertising, 43(1), 73-84 (11.2 CiteScore, 5.4 Clarivate Analytics)
•    Sultan, A. J. (2014), “Addiction to mobile text messaging applications is nothing to “lol” about, “Social Science Journal, 51(1), 57-69 (4.7 CiteScore, 1.8 Clarivate Analytics)
•    Sultan, A. J. (2012), “Consumer responses toward firms’ service recovery in Kuwait: Experimental manipulations of brand implicit image (BII),” Arab Journal of Administrative Sciences 19(1), 73-106.
•    Sultan, A. J., J. Joireman, D. Sprott (2012), “Building consumer self-control: The effect of self-control exercises on impulse buying urges,” Marketing Letters 23(1), 61-72 (5.9 CiteScore, 2.5 Clarivate Analytics)
•    Sultan, A. J. (2012), “Testing the boundary for sequential mitigation effect using an international sample: An individual difference in self-monitoring,” Academy of Marketing Studies Journal, 16(2), 1-15.